Stanbic Bank Receives Quality Management Certification

Stanbic IBTC Bank has received the ISO 9001:2015 Certification, a globally regarded quality management endorsement. 

The certification, among other benefits, will enable the bank to serve its customers at the right quality level and ensure zero variability in service delivery across digital and non-digital touch points, to enhance customer’s experience and relationship.

The Country Director, DQS Certification Management Systems, Mr Lawrence Ogudu, affirmed that the bank met customer and applicable statutory and regulatory requirements.

The Executive Director, Operations of the bank, Mr Wole Adeniyi, commended the bank’s team for making the certification possible and stressed that the requirements of the system would be continually reviewed and developed for higher performance.

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